Our goal is to deliver the best bread and sweets to you every day, and provide you with customer service that exceeds your expectations. We understand that we are your partner, and will do everything possible to meet your needs.

Our customer service team is available 7 days a week, 365 days a year from 7:00 a.m. until 4:00 p.m. during weekdays, and from 8:00 a.m. until 3:00 p.m. on weekends and holidays.

TO SET UP AN ACCOUNT, simply speak with any customer service representative at 718.786.7659. We will provide you with all the necessary information for scheduling a sample, establishing credit, etc.

TO PLACE AN ORDER, change an order, or cancel an order for breads, you must contact our customer service team before 4:00 p.m. weekdays and before 3:00 p.m. weekends and holidays, the day before the delivery.  To place an order, change an order, or cancel and order for sweets, you must contact our customer service team before 1:30 p.m.

All of our breads are made to order and require long fermentation, so we cannot guarantee any changes if you call us after the cutoff time (4:00 p.m. weekdays and 3:00 p.m. weekends for breads, 1:30 p.m. for sweets). Our minimum is $30 per delivery.

DELIVERIES are made every day from 5:30 a.m. until 5:30 p.m. by Tom Cat delivery trucks. We use no outside distributors.

Our customer service phone number, 718.786.7659 is answered by customer service representatives during business hours.

Our office number, 718.786.4224 is answered by our voice mail system at all times.

Office extensions you may need are:

• Alba Cardona, Customer Service Manager Ext. 248
• John Martinez, Sales (Long Island) Ext. 242
• Donna Santa, Credit Manager Ext. 230